At Nova Dreams, we follow Swedish consumer protection laws, which means you always have the right to withdraw from your purchase within 14 days of receiving your order when shopping online.
Your right to change your mind
You may return any item within 14 days of receiving it, without giving a reason.
You are allowed to open the packaging and examine the product, just as you would in a physical store. However, you may not use, wash, or damage the item. If the product shows signs of use, we may make a deduction from the refund for any loss in value.
How to return an item
- Contact our customer service within 14 days of receiving your item to inform us of your decision to return it.
- Items must be returned within 14 days of notifying us.
- Returned products must be in unused, unwashed, and undamaged condition, with all original labels and packaging.
You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
International returns
For returns outside of Sweden, return shipping labels are not provided. Please contact us before sending any return.
Refunds
Once we have received and inspected your returned item, we will process your refund. You will receive a confirmation email once your return has been completed.
Refunds are issued to the original payment method. Depending on your bank or card provider, it may take a few business days for the refund to appear in your account.