Return

Return

Novadreams is happy to accept returns on all unused, unlaundered, and undamaged products within 7 days of order shipping from our warehouse. 

Our company reserves the right to refuse the return in case of a return period over-limit or if goods are not in their original condition.

We offer free delivery on all orders over €150 to all locations in the EU.

International returns

Shipping labels are not provided for international returns/exchanges.

Please contact us for more information on exchanging an item.

Return process

To return an item, please contact customer service.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of the item, we will process your exchange. We will notify you by email when return has been processed.